How delivery works on AliExpress

Our guide explains the delivery process on AliExpress and what you can expect.

Navigating the delivery process on AliExpress can be challenging, but it doesn’t have to be. This comprehensive guide will walk you through everything you need to know about AliExpress delivery, from selecting the best shipping method to managing customs duties and tracking your orders. At ZiranZi, we are dedicated to helping you save money and make informed shopping decisions on AliExpress. Read on to discover how to optimize your delivery experience and ensure your purchases arrive smoothly and on time.

AliExpress Shipping Methods

Understanding the various shipping methods available on AliExpress is crucial to ensuring a smooth and efficient delivery experience. This section will guide you through the different options, helping you select the best method for your needs, manage shipping costs, and take advantage of various shipping benefits.

Selecting the Right Shipping Method on AliExpress

Overview of Available Shipping Methods
AliExpress offers a variety of shipping methods, ranging from standard options to express and free shipping. The main methods include:

• AliExpress Standard Shipping
• ePacket
• AliExpress Premium Shipping
• DHL, FedEx, UPS
• Cainiao Super Economy

Factors to Consider When Choosing a Shipping Method
When selecting a shipping method, consider the following factors:

• Delivery Time: How quickly do you need the item?
• Cost: What is your budget for shipping?
• Tracking: Do you require detailed tracking information?
• Reliability: How important is guaranteed delivery?

Pros and Cons of Different Shipping Options

• AliExpress Standard Shipping: Cost-effective, reliable, includes tracking, moderate speed.
• ePacket: Faster than standard, reasonably priced, includes tracking.
• AliExpress Premium Shipping: Fast, reliable, includes tracking, higher cost.
• DHL/FedEx/UPS: Very fast, reliable, includes tracking, high cost.
• Cainiao Super Economy: Very cheap or free, slow, limited tracking.

Understanding Shipping Costs on AliExpress

Breakdown of How Shipping Costs Are Calculated
Shipping costs on AliExpress can vary widely based on the following factors:

• Weight and Size: Heavier and larger packages cost more to ship.
• Destination: International shipping costs vary by country.
• Shipping Method: Express options are more expensive than standard methods.
• Seller Policies: Different sellers may offer different shipping rates and options.

Tips for Finding the Most Cost-Effective Shipping Options

• Compare Multiple Sellers: Different sellers may offer different shipping rates for the same product.
• Look for Promotions: Sellers often offer discounts or free shipping during sales events.
• Use Shipping Filters: When searching for products, use filters to find items with free or low-cost shipping.

How to Compare Shipping Costs Between Sellers
When viewing a product, check the shipping options provided by different sellers. Use the “Shipping” filter on the search results page to compare costs directly. Always read the reviews to ensure the seller’s shipping practices are reliable.

What is AliExpress Standard Shipping?

Description and Benefits of AliExpress Standard Shipping
AliExpress Standard Shipping is a popular choice due to its balance of affordability and reliability. It is managed by AliExpress and offers a good compromise between cost and delivery speed.

Average Delivery Times for Standard Shipping
Delivery times for AliExpress Standard Shipping typically range from 15 to 45 days, depending on the destination country.

How to Track Orders Shipped with AliExpress Standard Shipping
Once your order is shipped, you will receive a tracking number. You can track your shipment directly on AliExpress or through universal tracking websites like 17track.net.

The Benefits of Express Shipping on AliExpress

Overview of Express Shipping Options (e.g., DHL, FedEx, UPS)
Express shipping options such as DHL, FedEx, and UPS offer the fastest delivery times, usually ranging from 3 to 7 days. These services are ideal for urgent or high-value items.

Benefits of Using Express Shipping for Urgent Orders

• Speed: Significantly faster delivery compared to standard methods.
• Reliability: High reliability with less risk of delays.
• Tracking: Detailed tracking information and delivery updates.

Cost Considerations for Express Shipping
Express shipping is more expensive than other methods. It is important to weigh the urgency of your order against the higher cost to determine if it is the right choice.

Taking Advantage of Free Shipping on AliExpress

How to Find Products with Free Shipping
Many sellers on AliExpress offer free shipping on selected products. Use the “Free Shipping” filter when searching for items to find these deals.

Pros and Cons of Opting for Free Shipping

• Pros: Cost savings, no additional shipping fees.
• Cons: Often slower delivery times, may not include tracking.

Strategies for Maximizing Savings with Free Shipping

• Combine Orders: Purchase multiple items from the same seller to take advantage of free shipping offers.
• Plan Ahead: Free shipping often takes longer, so plan your purchases accordingly.
• Look for Promotions: During sales events, many sellers offer free shipping on a wider range of products.

Tracking Your Shipment on AliExpress

Tracking your shipment on AliExpress is crucial to ensure your order arrives safely and on time. Knowing how to monitor your package’s progress helps you stay informed and address any potential issues promptly. This section will guide you through the process of tracking your shipment, understanding delivery times, and setting up notifications.

How to Deal with a Late Package from AliExpress

How to Track Your Shipment on AliExpress

Step-by-Step Guide to Tracking an Order

1. Log in to Your AliExpress Account: Start by logging into your AliExpress account.
2. Go to ‘My Orders’: Navigate to the “My Orders” section from your account dashboard.
3. Find the Order You Want to Track: Locate the specific order you want to track and click on “View Detail.”
4. Track Your Order: Click on the “Track Order” button to see the tracking information.

Understanding Tracking Information and Updates

• Tracking Number: Each shipment comes with a unique tracking number. Use this to track your order.
• Status Updates: Common statuses include “Order Placed,” “Dispatched,” “In Transit,” “Out for Delivery,” and “Delivered.”
• Location Information: Track the current location of your package and its transit points.

Recommended Tracking Tools and Websites

• AliExpress Website/App: The easiest way to track your order is directly through the AliExpress platform.
• 17track.net: A universal tracking website that supports multiple carriers and provides detailed tracking information.
• Parcel Tracking Apps: Apps like AfterShip and ParcelTrack can help you track multiple shipments from different carriers.

Estimated Delivery Times for AliExpress Orders

Factors That Influence Delivery Times

• Shipping Method: Different shipping methods have varying delivery times.
• Destination Country: Some countries have more efficient postal services than others.
• Customs Clearance: Customs procedures can delay delivery times.
• Seller Processing Time: The time a seller takes to process and dispatch an order.

Average Delivery Times for Different Shipping Methods

• AliExpress Standard Shipping: 15-45 days
• ePacket: 7-20 days
• AliExpress Premium Shipping: 7-15 days
• DHL/FedEx/UPS: 3-7 days
• Cainiao Super Economy: 30-60 days

Tips for Managing Delivery Expectations

• Check Estimated Delivery Dates: AliExpress provides an estimated delivery date for each order.
• Monitor Tracking Regularly: Keep an eye on the tracking updates to stay informed about your package’s status.
• Plan Ahead: If you need an item by a specific date, choose a faster shipping method.

Staying Updated with Delivery Status on AliExpress

How to Receive Delivery Status Updates

• Email Notifications: Enable email notifications in your AliExpress account settings to receive updates.
• Mobile App Alerts: Use the AliExpress mobile app to receive push notifications about your order status.
• Third-Party Apps: Use tracking apps like 17track.net or AfterShip to get regular updates.

Importance of Monitoring Delivery Status

• Identify Delays Early: Detect any delays in delivery and take action if necessary.
• Prevent Lost Packages: Regular updates help you ensure your package is on track.
• Stay Informed: Being aware of your package’s status gives you peace of mind.

Common Status Updates and Their Meanings

• Order Placed: Your order has been placed and is awaiting processing.
• Dispatched: The seller has shipped your order.
• In Transit: Your package is on its way to the destination.
• Out for Delivery: Your package is with the local courier and will be delivered soon.
• Delivered: Your package has been delivered.

Setting Up Delivery Notifications on AliExpress

How to Enable Delivery Notifications

• In Your AliExpress Account: Go to account settings and enable email and push notifications.
• In the Mobile App: Turn on notifications for the AliExpress app in your phone’s settings.

Benefits of Receiving Real-Time Delivery Updates

• Immediate Awareness: Know instantly when there are changes in your package’s status.
• Proactive Management: Quickly address issues like delays or delivery failures.
• Convenience: Stay informed without having to manually check the status.

Customizing Notification Preferences

• Choose Notification Types: Select which types of notifications you want to receive (e.g., email, SMS, push notifications).
• Set Frequency: Decide how often you want to receive updates.
• Tailor to Your Needs: Customize notifications based on your preferences and the importance of the delivery.

Managing Your Delivery Address on AliExpress

Ensuring your delivery address is correct and up-to-date on AliExpress is essential for a smooth shopping experience. Mistakes or outdated information can lead to delays or lost packages. This section will guide you on how to manage and change your delivery address effectively.

How to Manage Your Delivery Address on AliExpress

Adding and Updating Your Delivery Address

1. Log in to Your AliExpress Account: Start by logging into your AliExpress account.
2. Go to ‘My Account’: Navigate to the “My Account” section.
3. Manage Addresses: Click on “Addresses” or “Manage Addresses” to view your current addresses.
4. Add a New Address: Click on “Add New Address” and fill in the required details, including your full name, address, city, state/province, country, postal code, and phone number.
5. Update Existing Addresses: To update an existing address, click on “Edit” next to the address you want to change, make the necessary corrections, and save the changes.

Ensuring Accuracy of Delivery Information

• Double-Check Details: Always double-check your address details for typos or missing information.
• Use Standard Formats: Follow the standard format for addresses in your country to ensure clarity and correctness.
• Include All Necessary Information: Make sure to include apartment or suite numbers, and any other specifics that help delivery personnel locate your address.

Managing Multiple Delivery Addresses

• Add Multiple Addresses: If you frequently ship to different locations (e.g., home, office), add all the addresses you use.
• Set Default Address: Choose a default address to be automatically selected during checkout, but you can change it for each order if needed.
• Organize Addresses: Regularly review and update your list of addresses, removing any that are no longer needed to avoid confusion.

Changing Your Delivery Address on AliExpress

Steps to Change Your Delivery Address After Placing an Order

1. Contact the Seller: As soon as you realize the need to change your address, contact the seller directly through AliExpress messaging. Inform them of the new address and request the change.
2. Provide Order Details: Include your order number and any relevant information to help the seller locate your order quickly.
3. Seller Confirmation: Wait for the seller to confirm the address change. They may update it before dispatching the order.

Potential Issues with Changing Delivery Addresses

• Order Already Shipped: If the order has already been shipped, changing the address might not be possible. You may need to contact the shipping carrier directly.
• Seller Response Time: Delays in seller response can affect the ability to change the address in time.
• System Limitations: AliExpress system might not allow changes once an order is processed, requiring manual intervention from the seller.

Tips for Ensuring Smooth Address Changes

• Act Quickly: The sooner you request the address change, the higher the chances it can be accommodated.
• Clear Communication: Provide precise and complete new address details to the seller to avoid any confusion.
• Follow Up: Keep in regular contact with the seller until they confirm the address change and provide any updated tracking information.
• Check Address Before Confirming Order: Always review your delivery address before finalizing any order to minimize the need for changes.

Handling Customs Duties for AliExpress Orders

When ordering from AliExpress, it’s important to understand customs duties and taxes that may apply to your purchases. These fees can impact the overall cost and delivery time of your order.

Explanation of Customs Duties and Taxes

• Customs Duties: These are taxes imposed by your country on imported goods. They can vary depending on the product type, value, and country of origin.
• Value Added Tax (VAT): Some countries charge VAT on imported goods. This is a percentage of the item’s value.
• Import Taxes: Additional taxes that might be applied based on the specific import regulations of your country.

How to Calculate Potential Customs Fees

• Check Import Thresholds: Many countries have a minimum value threshold under which goods are exempt from customs duties. Check your country’s regulations to see if your order qualifies.
• Estimate Duties and Taxes: Use online calculators or consult your country’s customs website to estimate potential fees. Enter the product value, shipping cost, and country of origin to get an approximate cost.
• Seller Declarations: Ensure that the seller accurately declares the value and nature of the goods to avoid discrepancies that could affect the calculation of customs fees.

Tips for Minimizing Customs-Related Issues

• Know Your Country’s Regulations: Familiarize yourself with the customs rules and duties applicable to your country to avoid unexpected fees.
• Communicate with the Seller: Ask the seller to provide a detailed invoice and accurate description of the goods to facilitate smooth customs clearance.
• Choose Appropriate Shipping Methods: Some shipping methods, like express shipping, may have their own customs brokerage services, which can expedite the process but might be more expensive.
• Be Prepared to Pay: Set aside some budget for potential customs fees to avoid surprises when your order arrives.

What to Do About Lost Packages on AliExpress

Losing a package can be frustrating, but knowing the right steps to take can help you resolve the issue efficiently.

Steps to Take if Your Package is Lost

• Check Tracking Information: Confirm the status of your package using the provided tracking number. Sometimes packages are delayed but not lost.
• Contact the Seller: Message the seller through AliExpress to report the issue and request assistance. Provide your order number and tracking details.
• Contact the Shipping Carrier: If the tracking shows the package was lost in transit, reach out to the shipping carrier for further investigation.

How to File a Dispute with the Seller

• Open a Dispute: If the seller does not resolve the issue, open a dispute on AliExpress. Go to “My Orders,” find the order, and click “Open Dispute.”
• Provide Evidence: Include all relevant information, such as tracking details and communication with the seller, to support your claim.
• Wait for Resolution: AliExpress will review the dispute and mediate between you and the seller. This process can take a few weeks.

Seeking Refunds and Reorders for Lost Items

• Request a Refund: In your dispute, specify that you are requesting a refund for the lost item.
• Reorder the Item: If the item is still available and you need it urgently, consider reordering it from the same or a different seller.
• Monitor the Dispute Status: Keep track of the dispute status and respond promptly to any additional information requests from AliExpress.

Dealing with Delayed Deliveries on AliExpress

Delivery delays can be a common issue when ordering from overseas. Understanding the causes and knowing how to respond can help mitigate frustration.

Common Reasons for Delivery Delays

• Customs Processing: Items can be held up in customs, especially during busy periods or if there are discrepancies in the paperwork.
• Shipping Carrier Issues: Delays can occur due to logistical problems, such as weather conditions or high shipping volumes.
• Seller Processing Time: Some sellers may take longer to process and ship orders, especially if the item is in high demand or out of stock.

How to Check for Delay Notifications

• Tracking Updates: Regularly check the tracking information for updates on your package’s status.
• AliExpress Notifications: Enable notifications on the AliExpress app to receive real-time updates about your order.
• Contact the Seller: If you notice a delay, contact the seller to inquire about the status of your shipment and any potential issues.

Steps to Resolve Delayed Delivery Issues

• Be Patient: Some delays are unavoidable, especially during peak shopping seasons. Give it some time before taking further action.
• Contact the Seller: Ask the seller for an update on your order. They may provide additional information or expedite the process.
• Open a Dispute: If the delay is excessive and the seller is unresponsive or unhelpful, open a dispute on AliExpress to seek resolution.
• Request Compensation: Depending on the delay and your circumstances, you may request a partial refund or other compensation for the inconvenience.

Addressing Damaged Goods Received from AliExpress

Receiving damaged goods can be disappointing, but knowing how to handle the situation can help you get a resolution quickly. Here’s what you need to do if your order arrives damaged.

What to Do if Your Order Arrives Damaged

• Inspect the Package: As soon as you receive your package, inspect it for any visible damage.
• Check the Contents: Carefully check the contents of the package to see if the items are damaged.
• Contact the Seller: Report the damage to the seller immediately through AliExpress messaging. Provide details about the damage and your order number.

How to Document and Report Damaged Items

• Take Photographs: Take clear photographs of the damaged items, the packaging, and any labels or barcodes. These images will serve as evidence.
• Record a Video: If possible, record a video showing the unboxing and the condition of the items. This can provide additional proof of the damage.
• Write a Detailed Description: Provide a detailed description of the damage when contacting the seller. Include how the item was damaged and any other relevant information.

Seeking Replacements or Refunds for Damaged Goods

• Negotiate with the Seller: Communicate with the seller to request a replacement or refund. Sellers often prefer to resolve issues amicably.
• Open a Dispute: If the seller is unresponsive or unwilling to resolve the issue, open a dispute on AliExpress. Provide all the documentation and evidence you’ve collected.
• Wait for Resolution: AliExpress will review your dispute and mediate between you and the seller. The process may take some time, but they will ensure a fair outcome.

Understanding Proof of Delivery on AliExpress

Proof of delivery is crucial in ensuring that your order was received correctly and can be vital in resolving disputes.

What Constitutes Proof of Delivery

• Signature Confirmation: Some shipping methods require a signature upon delivery. This signature serves as proof that the item was received.
• Tracking Information: Detailed tracking information showing the delivery status can also serve as proof of delivery.
• Delivery Confirmation from Carrier: A confirmation message or document from the shipping carrier that the package was delivered.

How to Obtain and Verify Proof of Delivery

• Check Tracking Updates: Regularly check the tracking updates on AliExpress or the carrier’s website. Look for the final status indicating delivery.
• Request Proof from Carrier: If you need official proof, contact the shipping carrier and request a delivery confirmation document.
• Review AliExpress Notifications: AliExpress often sends notifications when an order is delivered. Save these notifications as part of your records.

Importance of Proof of Delivery in Disputes

• Supporting Evidence: Proof of delivery is essential when filing disputes for non-delivery claims. It supports your case if there is any discrepancy.
• Resolving Issues Quickly: Having proof of delivery can help expedite the resolution process, ensuring that you get your refund or replacement faster.
• Avoiding Fraudulent Claims: It helps prevent fraudulent claims by providing concrete evidence of the delivery status.

How to Contact the Shipping Carrier for AliExpress Orders

Sometimes you may need to contact the shipping carrier directly to resolve issues with your order. Here’s how to do it effectively.

Finding Contact Information for Shipping Carriers

• Carrier’s Website: Visit the shipping carrier’s official website for contact information. Look for customer service numbers, email addresses, or live chat options.
• Tracking Page: Often, the tracking page on AliExpress or the carrier’s website will have contact details.
• AliExpress Support: If you can’t find the information, contact AliExpress customer support for assistance.

Tips for Effectively Communicating with Carriers

• Have Information Ready: Before contacting the carrier, have your tracking number, order number, and personal details ready.
• Be Clear and Concise: Explain your issue clearly and concisely. Provide all necessary details to help the carrier understand your problem quickly.
• Follow Up: If you don’t get a resolution immediately, follow up with the carrier. Keep records of all communications.

Resolving Issues Directly with the Shipping Carrier

• Report Problems Promptly: As soon as you notice an issue, report it to the carrier. Delays can complicate the resolution process.
• Request Assistance: Ask the carrier for specific actions, such as investigating a lost package or providing proof of delivery.
• Escalate if Needed: If the initial contact doesn’t resolve your issue, ask to speak to a supervisor or escalate the matter within the carrier’s customer service structure.

Sources

For further information and detailed insights, you can refer to the following sources:

• AliExpress Help Center: Buyer Help
• Reddit: How long does AliExpress really take to ship?
• Reddit: What’s the problem with AliExpress shipping?
• Quora: How long does it usually take for a package from AliExpress to arrive?
• Alibaba Reads: AliExpress Shipping Time – Is it fast & reliable?
• Alibaba Seller Business Blogs: AliExpress Shipping Time – 14 Shipping Methods Overview