Our guide provides effective tips for communicating with sellers on the AliExpress app.
Messaging sellers on AliExpress can be a game-changer, whether you’re looking for product details, negotiating a better price, or resolving an order issue. But navigating the messaging feature on the AliExpress app isn’t always straightforward, especially if you’re new to the platform. That’s why ZiranZi is here to guide you every step of the way. In this article, you’ll learn how to easily contact sellers, get your questions answered quickly, and make the most of your shopping experience. Keep reading to master messaging on AliExpress like a pro!
How to Find the Messaging Option in the AliExpress App
Reaching out to sellers on AliExpress is a simple yet powerful way to ensure a smooth shopping experience. Whether you want to ask about a product, negotiate shipping terms, or clarify order details, messaging sellers directly is the best approach. Follow these steps to find the messaging option in the AliExpress app effortlessly.

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Step 1: Open the AliExpress App
The first step is to locate and open the AliExpress app on your device. The app icon is usually bright red with a white shopping cart logo, making it easy to spot among your apps. If you haven’t installed the app yet, you can download it from the App Store for iPhone users or Google Play Store for Android users. Once installed, tap the icon to open the app.
Step 2: Log In to Your Account
Before you can message a seller, you need to be logged in to your AliExpress account. If you already have an account, simply enter your email or phone number and password on the login screen. For new users, tap on the “Sign Up” option to create an account quickly using your email, phone number, or social media login (like Google or Facebook). Once logged in, you’ll be ready to start browsing and messaging sellers.
Step 3: Go to the Product Page or Your Orders
To message a seller, you first need to navigate to the relevant product page or your order history. If you’re inquiring about a specific product, use the search bar at the top of the screen to find it. Click on the product image or title to open the product page. Alternatively, if you need to ask about an item you’ve already purchased, tap on the “Account” icon at the bottom right corner of the app, then select “My Orders.” Here, you can see all your past and current orders.
Step 4: Find the “Contact Seller” Button
Once you’re on the product page, scroll down slightly to locate the “Contact Seller” button. It’s usually near the product details or under the seller’s name. If you’re on the order page, you’ll find the “Contact Seller” button next to each item in your order list. Simply tap the button, and the messaging screen will open, allowing you to type and send your message directly to the seller.
How to Write a Message to a Seller
Reaching out to sellers on AliExpress is easy once you know how to use the messaging feature effectively. A well-written message can help you get clear answers, resolve issues quickly, and even secure better deals. Here’s how to craft your message to get the best response.
Using the Built-In Messaging Feature
The built-in messaging feature on AliExpress is straightforward and user-friendly. Once you tap the “Contact Seller” button, a chat screen will appear, similar to popular messaging apps. You can type your message in the text box at the bottom of the screen. To send, simply hit the “Send” button, and your message will be delivered directly to the seller.
Tip: Use polite and clear language to increase your chances of getting a helpful response. Sellers are more likely to respond positively when they feel respected, so start with a friendly greeting like “Hello” or “Hi there.” Keep your language simple and avoid jargon that might be confusing, especially if the seller speaks a different primary language.

What to Include in Your Message
When messaging a seller, being specific and to the point is key. Here’s what to include:
- Product Details: Mention the exact product you’re asking about, including variations like color, size, or model if applicable.
- Order Numbers: If your inquiry is about a purchase, provide your order number to help the seller identify your issue quickly.
- Specific Questions or Requests: Clearly outline what you need, whether it’s a shipping inquiry, a discount request, or clarifying product specifications.
- Pro Tip: Use screenshots to illustrate your query better, especially if you have a complicated issue or if there’s a language barrier. A picture can make your question clearer and easier for the seller to understand.
Tips for Getting the Best Response from Sellers
A well-crafted message isn’t just about what you say; it’s also about how you say it. Here are some tips to ensure you get a quick and helpful response from sellers.
Be Clear and Concise
Avoid sending long, overly detailed messages that can confuse the seller. Stick to short sentences and focus on the main points. If you have multiple questions, use bullet points to list them clearly. This helps the seller address each point without missing anything important.
Message During Seller’s Business Hours
Sellers on AliExpress are often based in different time zones, primarily in China. To get faster responses, try to message during their working hours, which are usually from 9 AM to 6 PM China Standard Time (CST). Keep in mind that due to time differences, responses might be delayed if you message outside these hours or during weekends and holidays.
Be Polite and Patient
Being courteous can make a big difference in how quickly and effectively a seller responds to your inquiry. Use polite phrases like “please” and “thank you,” and express patience, especially if the seller is taking time to get back to you. Sellers deal with many customers daily, so a kind approach will set your message apart and increase the likelihood of a positive interaction.
How to Find Seller Response Time and Ratings
Before messaging a seller on AliExpress, it’s important to check their response time and ratings. This information can give you valuable insights into the seller’s reliability and help you decide whether to proceed with your purchase.
Check Seller Information Section
To find seller ratings and response times, start by visiting the product page or the seller’s store. Scroll down until you see the “Seller Information” section, usually located near the product details. This section provides key details, including the seller’s average response time, overall rating, and feedback score based on customer reviews.
- Seller Ratings: AliExpress rates sellers on a scale, usually out of 5 stars, based on customer feedback regarding product accuracy, communication, and shipping speed. A high rating (4.5 stars and above) indicates a trustworthy seller with good customer service.
- Response Time: This metric shows how quickly the seller usually responds to messages. A “within 24 hours” response time is generally considered good, while anything longer may indicate slower communication, which could affect your shopping experience.
By checking these ratings and response times, you can make a more informed decision and choose sellers who are prompt and reliable, reducing the chances of communication issues.
What to Do if Sellers Don’t Respond
Sometimes, despite your best efforts, a seller might not respond. Here’s what you can do to get the assistance you need.
Try These Options If You’re Not Getting a Reply
- Send a Polite Follow-Up: If you haven’t received a response within a reasonable time, send a friendly reminder. Keep it short and courteous, reiterating your initial question.
- Contact AliExpress Customer Service Through the App: Navigate to the “Help Center” in the app for further assistance. AliExpress customer service can help mediate between you and the seller, especially if it’s related to an order issue.
- Look for Answers in Product Reviews or Q&A Sections: Sometimes, the information you need can be found in customer reviews or the Q&A section of the product page. Check these areas for similar queries that may already have been addressed.
Escalate if Necessary
If the seller remains unresponsive and your issue is unresolved, you may need to escalate the matter. Use the “Dispute” option in your order details if the issue pertains to a purchase, or contact AliExpress support directly for further assistance. This step should be your last resort after attempting all other options.

Common Mistakes to Avoid When Messaging Sellers
Effective communication with sellers is key, but it’s just as important to avoid common pitfalls that can derail your efforts.
Avoid Using All Caps or Rude Language
Messaging in all caps can come across as shouting, and using rude or aggressive language can lead to misunderstandings or cause sellers to ignore your message entirely. Always keep your tone polite and respectful, even if you’re frustrated. Positive communication encourages sellers to be more helpful.
Don’t Share Personal Information
For your safety, never share sensitive personal information such as credit card details, passwords, or identification numbers in your messages. Sellers do not need this information to assist you, and sharing it could put your security at risk.
Final Tips for Smooth Communication on AliExpress
- Stay Organized: Keep a record of all your messages in case you need to refer back to them later, especially if disputes arise.
- Leverage ZiranZi’s Expert Tips: Explore ZiranZi’s exclusive tips and timely sale alerts to enhance your shopping experience on AliExpress. Our guides will help you navigate the platform with confidence, ensuring you always get the best deals.
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Sources
To provide you with the most accurate and helpful information, we’ve gathered insights from reliable sources. For more detailed guidance on messaging sellers on AliExpress, check out the following articles and discussions:
- AliExpress Message: How to Contact a Seller – A comprehensive guide on using the AliExpress messaging feature.
- AliExpress Help Center: How to Contact Sellers – Official AliExpress instructions on contacting sellers for different situations.
- Reddit Discussion: How Can I Contact a Seller? – Community insights and tips from experienced AliExpress shoppers.
- Challix: How to Contact AliExpress Seller – Step-by-step instructions for reaching out to sellers on AliExpress.
- Reddit Thread: How Do I Contact a Seller? – User experiences and advice on effective communication with sellers.