How to track your orders on the AliExpress app

Our guide shows you how to track your orders and stay informed about your shipment status on the AliExpress app.

Tracking your orders on AliExpress is a simple process that ensures you always know where your package is and when it will arrive. In this article, we’ll guide you through the easy steps to track your order using the AliExpress app. Whether you’re a first-time shopper or a regular buyer, you’ll find everything you need to stay updated on your purchases. At Ziranzi, we’re dedicated to making your shopping experience smoother and more enjoyable, so let’s dive in and get you on the right track!

Steps to Track Your Order on the AliExpress App

Tracking your orders on AliExpress is an essential part of online shopping, as it allows you to monitor the status of your package and anticipate its delivery date. The AliExpress app makes this process quick and easy with just a few simple steps. Below is a detailed guide to help you track your order on the AliExpress app.

Step 1: Open the AliExpress App

The first step to tracking your order is to open the AliExpress app on your phone. Make sure you have the latest version of the app installed for the best experience. When you open the app, it should bring you to the home screen.

Tip: Before proceeding, ensure you are logged into your account. If you’re not already signed in, tap the “Account” icon (usually represented by a person or silhouette icon at the bottom of the screen) and enter your credentials. Logging in ensures that you have access to all your orders, which are linked to your personal account.

How to Track Order On AliExpress

Step 2: Go to “My Orders”

Once you’re logged in, the next step is to find the “My Orders” section. This is where all your recent and past purchases are stored, allowing you to easily locate the item you want to track.

Location of the button: To find “My Orders,” navigate to the bottom navigation bar of the app. Here, you’ll see an icon that typically looks like a shopping bag or a package. Clicking on this icon will take you directly to your orders page. Alternatively, you can access “My Orders” by tapping the profile or “Account” icon and selecting the “My Orders” option from the drop-down menu.

Visual clue: Look for a small package icon or a shopping bag symbol that represents your order history. This is where all the items you’ve purchased will be listed, organized by date.

Step 3: Find the Order You Want to Track

Now that you’re in the “My Orders” section, you’ll need to find the specific order you want to track. If you’ve made multiple purchases, this might involve scrolling through a list of items.

Scroll through orders: If your order was recent, it will likely be near the top of the list. However, if you placed the order some time ago, you may need to scroll down to locate it.

Use search or filter options: If you have many orders and are having trouble finding the one you need, AliExpress provides useful search and filter options. You can use the search bar to type in keywords related to the product, or use filters such as “Awaiting Shipment,” “Shipped,” or “Delivered” to narrow down your list of orders. This will save you time and help you quickly identify the right package.

Step 4: Click “Track Order”

Once you’ve located the order you want to track, you’ll see various options related to that purchase. One of these will be the “Track Order” button.

Track button: The “Track Order” button is typically found directly beneath the order details. This button is designed to provide real-time tracking information about your package’s journey. Click on it to view the tracking details.

What you’ll see: When you tap “Track Order,” you’ll be taken to a new screen that displays the current status of your shipment. Here, you can view important information such as:

• Current location: The latest location of your package as it moves through different stages of the shipping process.
• Estimated delivery date: An estimated timeframe for when your package will arrive at your destination.
• Tracking history: A breakdown of each step your order has gone through, from processing and dispatch to in-transit updates.

These details will help you stay informed about where your order is and when you can expect to receive it.

Understanding Your Order’s Tracking Information

Once you’ve clicked “Track Order” on the AliExpress app, you’ll see various updates about your package’s journey. Understanding these tracking statuses will help you know exactly where your item is and what to expect next. Below are some common tracking statuses you might encounter:

Tracking Statuses You Might See

• Order Processing: This status means that your order has been received and is being prepared by the seller. The seller is either gathering the items, packing them, or preparing the package for shipment. At this stage, tracking information may not yet be available, so it’s normal if there isn’t much detail right away.
• Shipped: Once the seller has handed the package over to the shipping company, the status will change to “Shipped.” This indicates that the item has left the seller’s warehouse and is en route to the shipping carrier’s hub. You’ll likely start seeing more updates after this point.
• In Transit: Your package is now making its way to your destination. During this phase, you may see several updates as the package passes through various sorting facilities, customs (for international orders), and shipping hubs. The “In Transit” status is where most tracking updates occur, showing you the item’s movement across different locations.
• Delivered: This status confirms that your package has arrived at its final destination and has been delivered to the address you provided. If you haven’t received it despite this status, check with neighbors or your local post office, as it could have been left in a secure location.

Tracking Not Working? Here’s What to Do

Sometimes, the tracking information may not update right away or could remain stagnant. Here’s how to handle it:

• Wait a few days: It’s common for tracking to take a few days to update, especially for international shipments. Patience is key here, as updates may only appear when your package reaches major checkpoints.
• Contact the seller: If there’s no update for an extended period (e.g., more than a week), it’s a good idea to contact the seller directly through the AliExpress app. They can provide additional information or check the status with the shipping carrier.
• Open a dispute: If your package is delayed beyond the estimated delivery date or seems lost, AliExpress offers a buyer protection feature. You can open a dispute to request a refund or ask the seller to reship the item. Make sure to act within the allowed time frame for disputes.

How to Track Aliexpress orders (EASY)

How to Track Orders Without the App

If you prefer not to use the AliExpress app, there are other ways to track your orders. Here are two alternative methods:

• Using the website: You can track your order directly from the AliExpress website. Simply go to AliExpress.com, log in to your account, and navigate to the “My Orders” section, just like in the app. From there, select the order you want to track and click “Track Order” to see the latest updates. The process is nearly identical to using the app and just as easy.
• Third-party tracking tools: Several third-party websites and apps allow you to track your AliExpress orders using the tracking number provided. Popular tools like 17track.net or ParcelTrack let you enter the tracking number and follow the shipment’s progress. These platforms can consolidate tracking from multiple couriers, which is particularly helpful if your package is handled by different carriers along the way. Keep in mind that not all third-party tools will show the same level of detail as the AliExpress app or website.

Tips to Make Tracking Easier

Tracking your orders on AliExpress is generally straightforward, but there are a few tips to help make the process even smoother. Following these suggestions will ensure you stay updated on your order’s progress and are ready to take action if something goes wrong.

• Enable notifications: One of the easiest ways to stay on top of your package’s status is by enabling notifications in the AliExpress app. To do this, go to your app’s settings and make sure that shipping notifications are turned on. Once activated, you’ll receive real-time alerts when your order is shipped, in transit, or delivered. These notifications help you stay informed without needing to check the app constantly.
• Check regularly: Even with notifications enabled, it’s still a good habit to check your tracking information every few days, especially if your package is coming from overseas. Tracking updates can sometimes get delayed or missed, so it’s helpful to manually check for any new information. Regularly checking ensures that you’re aware of any unexpected delays and can reach out to the seller or shipping carrier if needed.
• Use one account: Always make sure you’re logged into the same AliExpress account you used to place the order. If you’ve accidentally made purchases under different accounts or have multiple AliExpress accounts, you might not be able to see all your orders in one place. By sticking to a single account, you can track all your packages easily and avoid confusion.

Common Questions About Tracking Orders on AliExpress

Tracking orders can sometimes lead to confusion, especially for first-time shoppers or those making international purchases. Below are some common questions and concerns that shoppers may have when tracking their AliExpress orders.

• What if my order tracking hasn’t updated in days?
  It’s not unusual for tracking information to stay the same for a few days, especially if the package is in transit or crossing international borders. Shipping updates tend to happen when the package reaches key checkpoints, so it might take a while before you see new information. If the tracking hasn’t updated for more than a week, it’s a good idea to contact the seller. They can check with the shipping provider to find out what’s going on. If the situation doesn’t improve, you may consider opening a dispute if the delivery time is past the expected date.
• Can I track multiple orders at once?
  Yes! The AliExpress app and website allow you to view and track all your orders in one place. Simply go to the “My Orders” section, and you’ll be able to see a list of all your recent purchases. You can click “Track Order” for any item on the list to get updated information. This makes it easy to keep an eye on multiple orders at once without having to track each one individually.
• What does “in transit” mean for international orders?
  “In transit” means that your package is on its way to your destination. For international orders, this often involves several steps. Your package may be transported through various sorting facilities and customs checkpoints in different countries. This stage can take some time, especially if your item is traveling long distances. The good news is that once the item clears customs in your country, updates will likely be more frequent, and you can expect your package soon.

Sources

Here are some helpful resources referenced in our article for tracking orders on AliExpress:

• AliExpress Help Center – How to track your order
• Reddit Discussion – How to get the tracking number on AliExpress
• Reddit Discussion – Best app for tracking AliExpress orders
• AliExpress Buyer Help – Frequently Asked Questions